Custom Orders Special Occasions
We Make Cakes Come To Life!
Sieta’s Pastry Expedition LLC. will provide each customer a formal quote in person or over phone with a written description of the custom order and date (custom cakes start at $130). Customers can request changes to the design before the 2 week grace period and Sieta’s Pastry Expedition LLC. will create to your wishes. The formal price quote is non-negotiable and valid for 1 week (7 days) from date placed.
Orders being placed less than 2 weeks (14 days) prior to event date are required full payment in order to process the order.
Deposit
50% deposit is due at the time of order. The 50% deposit is non-refundable and completes the placement/secures the customer’s order. The remaining balance will be due 2 weeks (14 days) prior to event date.
Toppers
Any licensed/ non-licensed character figurines, toys, special cake toppers are to be provided by the customer to be incorporated into the order.
Please take into consideration what all goes into custom orders. All chocolate/white chocolate, buttercream or fondant decorations are all meticulously handmade. Think of the labor and higher material cost than simply decorating with icing and sprinkles. The time to custom design and then the labor/material of assembling every gourmet item. Material cost and labor of packaging: liners, boxing, & inserts for each dozen.
Some menu items prepared in our kitchen are plant-based. However, wheat, soy, peanuts, tree nuts, seeds and gluten are present. Though we do our best to keep items separated we cannot guarantee the prevention of cross-contact of any ingredient or assume responsibility for a particular sensitivity or allergy to any food product provided by Sieta’s Pastry Expedition LLC. If you have a hypersensitivity to any of the above allergens, you may want to reconsider.
Pre-Reserve your event date for a non refundable deposit of $35.00.
The Pre-Reserve Deposit is for customers who wish to reserve their event date on Sieta’s Pastry Expedition LLC. calendar and avoid the possibility of unavailability. No need to know the theme or number of servings at this point. The Pre-Reserve Deposit is applied to your order once details & pricing is finalized within minimum of 4 weeks of your event date. The Pre-Reserve Deposit are for event dates beyond the 6 week lead time. *Not applicable to wedding orders. Deposit is non-refundable.
Change of Date on Custom Cake or Edible Favors Order
Please notify Sieta’s Pastry Expedition LLC. no less than 4 weeks (28 days) prior to event of the date change for Pre-Reserved dates. The Customer will incur a $100.00 change of date fee if the notification is less than 4 weeks prior (28 days). The original formal quote and or/ $35.00 Reserve Deposit does carry over to the new event date, so long as the event is in the same calendar year (*exception are December events). Sieta’s Pastry Expedition LLC. will do its best to accommodate the date change, however, there is no guarantee there will be availability. For orders made 2 weeks (14 days) prior to order due date you will have 1 week (7 days) from date placed to make any changes to your order.
Cancellation of Custom Cake or Edible Favors Order
Cake Orders: Please notify Sieta’s Pastry Expedition LLC. 2 weeks (14 days) prior to order due date. Sieta’s Pastry Expedition LLC. retains the 50% non-refundable deposit on the order. If cancellation occurs beyond the 14 day prior grace period and production has begun, the remaining balance is to be paid.
Pick-up/Delivery Orders: Please notify Sieta’s Pastry Expedition LLC. 2 weeks (14 days) prior to order due date if pick up/delivery information has changed. Please notify Sieta’s Pastry Expedition LLC. 2 weeks (14 days) prior to order due date if you need to change to a delivery. Please be aware that there will be a delivery fee added to the order.